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ABOUT CRM - Consumer Loyalty - Retail Frequent Shopper Programs

Briefing Book's Special CRM Listing

Business 2.0 WebGuide - CRM

Business Intelligence - CRM

CCN - your guide to navigating the call center industry

Computerworld CRM Knowledge Center

Computerworld ROI Knowledge Center

CRM Recommended Books

CRM Research Topics

CRM Today

CRM-focused extracts - 1to1meansbusiness

CRM-Forum - Articles Library

CRM-Forum - The independent resource center for Customer Relationship Management

CRM-Forum Banking



CRMXchange - White Papers

Customer Relationship Management - Research and Networking

Darwin Magazine CRM WEB GUIDE

DBMI Relationship Database Marketing All Business Leads Here

eAI Journal

ECCS - CRM Good Site Guide

FSWinThe Future of Financial Services - Special reports - Understanding CRM 2001

Gartner CRM

HBS Recommended books- Customers & Services

Hewson Consulting Group - European Market Analysts for eCRM

i.e.'s Reading List on High Tech Marketing


Intelligent CRM

ITtoolbox CRM

ITtoolbox Portal for Siebel

Kurt's Recommended CRM Books The New Three Cs of E-Business

Marketing & IB Links

Marketing Journals

Montgomery Research - CRM Project

MRM WorldCRM Resources

Siebel Systems - Siebel eFinance - Case Studies

TechRepublic - Topics.

The Asian Banker CRM Page

The Direct Marketing Association Home

The Next Wave in CRM Marketing Automation and Analytics

TheSupplyChain CRM

Welcome To


ACD Call Center Learning Center - links to other sites

Call Center Managers Forum

Commweb Call Center

The (Changeable) Call Center

Study cites best of the best in CRM - Featured Customers - Success Stories



10 Steps to Calculate RoI on Banking CRM

Measuring ROI from CRM, CRM.Talk EMEA #040 - Executive Center - ROI Clarity - News - New Program Enables Companies to Quickly Address Specific Pain Points and Evaluate Teradata CRM Technol

A Buyer's Guide to IT Value Methodologies - I.T. VALUE - CIO Magazine Jul 15,2002

Banks around the world

benchmarking of IT metrics measurement data on IT spending and IT practices

Business case tools for managers, consultants, and accountants

CGE&Y U.S. - CRM Index

CRM Questionnaire v2

CRM RoI - Montgomery Research, Inc.

CustomerFX ROI Calculators

Free CRM Needs Assessment

Gartner IT Surveys -- Find out Where You Stand

Gartner Rapid Assessment for Customer Satisfaction

Gartner ROI Manager for CRM - Sales Force Automation

GigaWeb TEI RoI Metric Offerings

Hewson Consulting Limited - CRM Services

Hewson Group - ROI Productivity Kit

Hoover's Online

Nucleus Research - The ROI Experts

Readiness Assessment - Peritum CRM Questionnaire

RoI METHODOLOGIES - CIO Magazine May 1, 2000

RoI Calc - Bruce Silver Assoc

Siebel Systems - Siebel ROI Calculator - Registration - ROI Clarity

Top Banks - Fortune 500 Industry Snapshot

UpShot UpShot ROI

WiredContact for ACT!

Data Warehousing

CIO DW Research Center

Data Warehouse Report Sites Worth Knowing

Data Warehousing at Stanford Publications

Data Warehousing Institute - Case Studies

SQL Tutorial

The Data Warehousing Information Center

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