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Business 2.0 WebGuide - CRM

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Computerworld CRM Knowledge Center

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Darwin Magazine CRM WEB GUIDE

DBMI Relationship Database Marketing

destinationCRM.com All Business Leads Here

eAI Journal

ECCS - CRM Good Site Guide

FSWinThe Future of Financial Services

FT.com - Special reports - Understanding CRM 2001

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HBS Recommended books- Customers & Services

Hewson Consulting Group - European Market Analysts for eCRM

i.e.'s Reading List on High Tech Marketing

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ITtoolbox Portal for Siebel

Kurt's Recommended CRM Books

Line56.com The New Three Cs of E-Business

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Siebel Systems - Siebel eFinance - Case Studies

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The Asian Banker CRM Page

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Teradata.com - Featured Customers - Success Stories

 

CRM RoI

10 Steps to Calculate RoI on Banking CRM

Measuring ROI from CRM, CRM.Talk EMEA #040

Teradata.com - Executive Center - ROI Clarity

Teradata.com - News - New Program Enables Companies to Quickly Address Specific Pain Points and Evaluate Teradata CRM Technol

A Buyer's Guide to IT Value Methodologies - I.T. VALUE - CIO Magazine Jul 15,2002

Banks around the world

benchmarking of IT metrics measurement data on IT spending and IT practices

Business case tools for managers, consultants, and accountants

CGE&Y U.S. - CRM Index

CRM Questionnaire v2

CRM RoI - Montgomery Research, Inc.

CustomerFX ROI Calculators

Free CRM Needs Assessment

Gartner IT Surveys -- Find out Where You Stand

Gartner Rapid Assessment for Customer Satisfaction

Gartner ROI Manager for CRM - Sales Force Automation

GigaWeb TEI RoI Metric Offerings

Hewson Consulting Limited - CRM Services

Hewson Group - ROI Productivity Kit

Hoover's Online

Nucleus Research - The ROI Experts

Readiness Assessment - Peritum CRM Questionnaire

RoI METHODOLOGIES - CIO Magazine May 1, 2000

RoI Calc - Bruce Silver Assoc

Siebel Systems - Siebel ROI Calculator - Registration

Teradata.com - ROI Clarity

Top Banks - Fortune 500 Industry Snapshot

UpShot UpShot ROI

WiredContact for ACT!

Data Warehousing

CIO DW Research Center

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