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Darwin Magazine CRM WEB GUIDE

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FSWinThe Future of Financial Services - Special reports - Understanding CRM 2001

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10 Steps to Calculate RoI on Banking CRM

Measuring ROI from CRM, CRM.Talk EMEA #040 - Executive Center - ROI Clarity - News - New Program Enables Companies to Quickly Address Specific Pain Points and Evaluate Teradata CRM Technol

A Buyer's Guide to IT Value Methodologies - I.T. VALUE - CIO Magazine Jul 15,2002

Banks around the world

benchmarking of IT metrics measurement data on IT spending and IT practices

Business case tools for managers, consultants, and accountants

CGE&Y U.S. - CRM Index

CRM Questionnaire v2

CRM RoI - Montgomery Research, Inc.

CustomerFX ROI Calculators

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Gartner IT Surveys -- Find out Where You Stand

Gartner Rapid Assessment for Customer Satisfaction

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GigaWeb TEI RoI Metric Offerings

Hewson Consulting Limited - CRM Services

Hewson Group - ROI Productivity Kit

Hoover's Online

Nucleus Research - The ROI Experts

Readiness Assessment - Peritum CRM Questionnaire

RoI METHODOLOGIES - CIO Magazine May 1, 2000

RoI Calc - Bruce Silver Assoc

Siebel Systems - Siebel ROI Calculator - Registration - ROI Clarity

Top Banks - Fortune 500 Industry Snapshot

UpShot UpShot ROI

WiredContact for ACT!

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