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Computerworld CRM Knowledge Center

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FT.com - Special reports - Understanding CRM 2001

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10 Steps to Calculate RoI on Banking CRM

Measuring ROI from CRM, CRM.Talk EMEA #040

Teradata.com - Executive Center - ROI Clarity

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A Buyer's Guide to IT Value Methodologies - I.T. VALUE - CIO Magazine Jul 15,2002

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CRM Questionnaire v2

CRM RoI - Montgomery Research, Inc.

CustomerFX ROI Calculators

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GigaWeb TEI RoI Metric Offerings

Hewson Consulting Limited - CRM Services

Hewson Group - ROI Productivity Kit

Hoover's Online

Nucleus Research - The ROI Experts

Readiness Assessment - Peritum CRM Questionnaire

RoI METHODOLOGIES - CIO Magazine May 1, 2000

RoI Calc - Bruce Silver Assoc

Siebel Systems - Siebel ROI Calculator - Registration

Teradata.com - ROI Clarity

Top Banks - Fortune 500 Industry Snapshot

UpShot UpShot ROI

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